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Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: BNSF Intermodal Customers

BNSF Intermodal 2016 Thanksgiving Operating Plan

This year, BNSF will observe the Thanksgiving holiday on Thursday, November 24 and Friday, November 25. BNSF will operate Intermodal trains over the Thanksgiving holiday and a majority of our Intermodal facilities will maintain regular hours of operation. However, due to lighter traffic volumes and possible train consolidations, shipments from Tuesday, November 22 through Monday, November 28 may experience delays of up to 48 hours.

Reduced operations are not expected. BNSF will accept and deliver all regularly scheduled interchanges. Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

Please see the attached matrix for all hub hours during the holiday period.
SA 11-03-16 Thanksgiving IML Hub Hours.pdfSA 11-03-16 Thanksgiving IML Hub Hours.pdf

For interactive tracking 365 days a year, please use BNSF’s Tracking tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673 and select option 4, then option 3.

A limited staff will be available on Thanksgiving Day and Friday, November 25. Customer Support will resume standard weekend coverage Saturday, November 26.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.

If you have any questions, please send an email to