BNSF Intermodal 2014 Labor Day Operating Plan
This year, the Labor Day holiday falls on Monday, September 1.
BNSF will continue to operate intermodal trains over the Labor Day holiday. However, due to lighter volumes of traffic and possible train consolidations, shipments originating on Saturday, August 30, through noon on Tuesday, September 2, may experience extended destination availabilities of up to 24 hours.
Please contact your BNSF intermodal marketing or customer support representative if you anticipate critical service requirements over the holiday.
Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.
INTERMODAL FACILITY OPERATIONS
All BNSF intermodal hubs will observe normal working hours throughout the holiday period.
For interactive tracing 365 days a year, please use BNSF’s Web Tracing tool at www.bnsf.com by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673 and select option 4, then option 3.
Customer Support will provide normal weekend. A limited staff will be available on Monday, September 1.
Shipping instructions must be submitted via EDI or by using the BNSF Shipping Instructions Web tool at www.bnsf.com. Faxed shipping instructions are not accepted. Assistance with shipping instructions at BNSF Waybill Solutions is available 24 hours a day, 365 days a year. Please call 888-428-2673 and select option 3, option 2 and option 3 for assistance.
The Storage department will maintain limited staffing for 24 hours on Monday, September 1, and will be staffed as usual on weekend.
Labor Day is a U.S. holiday as outlined in the BNSF Intermodal Rules and Policies Guide and the BNSF Equipment Interchange Agreement. Below are the storage rules applicable to holidays.
Storage free time is the amount of time allowed for a unit to be left at a BNSF facility once customers have been notified that the unit is available for pickup or delivery. If Labor Day falls during the unit free time, the holiday will not be included in the calculation of storage charges. If notification is made on Labor Day, the day of notification will roll to Tuesday, September 2.
BNSF strongly encourages equipment pickup at facilities throughout the holiday period. Continual operations and pickups will alleviate congestion and avoid additional charges. If you have questions regarding storage, call 888-428-2673 and select option 3, option 3 and option 2.