Back Customer Notifications Home

Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: BNSF Intermodal Customers and BNSF Equipment Interchange Contract Holders

BNSF Intermodal 2013 Thanksgiving Operating Plan

This year the Thanksgiving holiday will be observed on Thursday, November 28, and Friday, November 29.

BNSF will continue to operate intermodal trains over the Thanksgiving holiday. However, due to lighter volumes of traffic and possible train consolidations, shipments originating on Thursday, November 28, through noon on Tuesday, December 3, may experience extended destination availabilities of approximately 24 to 48 hours.

Please contact your BNSF intermodal marketing or customer support representative if you anticipate critical service requirements over the holiday.

Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

Please see the attached matrix for all hub hours during the holiday period.

SA 11-13-13_Thanksgiving Holiday - Intermodal Hub Hours.pdfSA 11-13-13_Thanksgiving Holiday - Intermodal Hub Hours.pdf

For interactive tracing 365 days a year, please use BNSF’s Web Tracing tool at by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673 and select option 4, then option 3.

Customer Support will provide normal weekend coverage. A limited staff will be available on Thanksgiving Day and on Friday, November 29.

Shipping instructions must be submitted via EDI or by using the BNSF Shipping Instructions Web tool at Faxed shipping instructions are not accepted. Assistance with shipping instructions at BNSF Waybill Solutions is available 24 hours a day, 365 days a year. Please call 888-428-2673 and select option 3, option 2 and option 3 for assistance.

The Storage department will maintain limited staffing for 24 hours on both Thursday, November 28, and Friday, November 29, and will be staffed as usual on the weekend.

Thanksgiving Day and Friday, November 29, are U.S. holidays as outlined in the "BNSF Intermodal Rules and Policies Guide" and the "BNSF Equipment Interchange Agreement." Below are storage rules applicable to holidays.

Storage free time is the amount of time allowed for a unit to be left at a BNSF facility once customers have been notified that the unit is available for pickup or delivery. If the Thanksgiving holiday or the Friday after Thanksgiving fall during the unit free time, the holidays will not be included in the calculation of storage charges. If notification is made on Thanksgiving Day or on Friday, November 29, the day of notification will roll to Saturday, November 30.

BNSF strongly encourages equipment pickup at facilities throughout the holiday period. Continual operations and pickups will alleviate congestion and avoid additional charges. If you have questions regarding storage, call 888-428-2673 and select option 3, option 3 and option 2.

If you have any questions, please send an email to