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To: BNSF Intermodal Customers and BNSF Equipment Interchange Contract Holders

BNSF 2007 Thanksgiving Intermodal Operating Plan

This year, the Thanksgiving Holiday will be observed on Thursday, November 22, and Friday, November 23. Below is a summary of the planned operational changes and other helpful information applicable to the holiday.

BNSF will continue to operate Intermodal trains over the Thanksgiving Holiday. However, due to lighter volumes of traffic and possible train consolidations, shipments originating on Thursday, November 22 through noon on Tuesday, November 27, may experience extended destination availabilities of between 24 and 48 hours.

Please contact your BNSF Intermodal Marketing or Customer Support Representative if you anticipate critical service requirements over the holiday.

Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

Please see the attached matrix for all hub hours during the holiday period.

SA 11-07_Thanksgiving Holiday - Intermodal Hub Hours.xls

For interactive tracing 365 days per year, please call 1-888-428-2673 or try BNSF's Web Tracing at, logging in with your user name and password, and selecting the “Trace” section.

A limited Customer Support staff will be available to take calls on Thursday, November 22, and Friday, November 23. Customer Support will provide normal weekend coverage on Saturday, November 24, and Sunday, November 25. For assistance, please call 1-888-428-2673.

Reservations for rail-controlled equipment may be placed online seven days per week by going to and registering for the intermodal equipment ordering system. If you have questions regarding equipment orders or the reservation process, please call 1-888-428-2673.

Shipping instructions must be submitted via EDI or by using the BNSF Shipping Instructions web tool at Faxed shipping instructions are not accepted. A limited staff at the BNSF Revenue and Pre-Rate Waybilling Center will be available during the holidays for assistance with customer shipping instructions. Please call 1-888-428-2673 option 3, 2, 3 for assistance.

The Storage and Detention Department will maintain limited staffing for 24 hours on Thursday, November 22, and Friday, November 23, and will be staffed as usual on the weekend.

Thanksgiving is a U.S. holiday as outlined in the BNSF Intermodal Rules and Policies Guide and the BNSF Equipment Interchange Agreement. Below are storage and detention rules applicable to holidays.

Storage free time is the amount of time allowed for a vehicle to be left at a BNSF facility once notification has been given that the vehicle is available for pickup or delivery. If the Thanksgiving Holiday falls during the vehicle free time, the holiday will not be included in the calculation of storage charges. If notification is made on Thanksgiving Day or Friday, November 23, the day of notification will roll to Saturday, November 24.

Detention free time is the amount of time allowed for a vehicle to remain at origin or destination for loading or unloading. The Thanksgiving Holidays are not considered to be free days once the vehicle has been removed from a BNSF facility.

NACS charges will be handled as outlined in the "Equipment Charges" section of the NACS Equipment Rules.

Please arrange for pickup of loads at the ramps as soon as possible to avoid congestion and additional charges. If you have questions regarding storage, call our toll-free number, 1-888-428-2673.

If you have any questions, please send an email to