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To: All BNSF Customers

Service Update for Friday, December 12, 2014

The operation continued to experience strong gains in on-time performance and train velocity across all business groups this week. Good fluidity was maintained throughout the network with very favorable weather conditions for this time of year. With no outbreak of unseasonably cold temperatures in the forecast, the conditions exist for greater performance improvement heading into our last week of autumn.

As we referenced last week, additional locomotive availability has been a significant factor in our improved performance. We have greatly reduced the number of trains holding for power, essentially to being a non-issue right now in the North and Central Regions. More available locomotives have also allowed us to clear backlogs at some of our hubs, such as in Pasco, Washington, and allow trains to get in and out of our terminals more quickly.

We also continue to work with customers affected by the ongoing labor situation at ports in the Pacific Northwest. This has involved daily monitoring as well as additional planning to manage both inbound and outbound shipments. With contract negotiations between port operators and dockworkers expected to resume next week, we continue to hope for a resolution in the near future.

Below is a look at the key operational performance categories for the week ending December 9:

Total trains held for power for the week was an average of 33.0, which is a 31 percent improvement from the prior week. Total trains on the system was essentially unchanged from the prior week with an average of 1,814 trains on the system.

Locomotive velocity, measured in miles per day (MPD), improved to 268.0 compared to 247.9 MPD the prior week. Locomotive dwell also improved to 17.2 hours versus 18.0 hours for the prior week.

Car velocity was up nearly seven percent at 203.0 MPD versus 190.4 MPD recorded the prior week.

Train velocity also improved strongly for the week, up over seven percent at 16.6 miles per hour.

System wide on-time performance held steady at 77 percent for the week. Intermodal on-time performance remained slightly above the system wide result at 78.6 percent, up more than one percent from the prior week.

Total volume bounced back from the drop-off due to the Thanksgiving holiday with a robust 203,743 units handled in Week 49. This is the 19th week in 2014 that total volume has exceeded 200,000 units.

Terminal dwell was down nearly nine percent this week at 26.1 hours compared to 28.6 the prior week.

As always, we thank you for your business and appreciate the opportunity to serve as your transportation service provider. We welcome your feedback and questions.

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