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To: BNSF Automotive Customers

BNSF Automotive 2008 Christmas and New Year’s Holiday Operating Plan

This year, the Christmas and New Year’s holidays fall on Wednesday, December 24, Thursday, December 25, Wednesday, December 31, 2008, and Thursday, January 1, 2009.

BNSF will continue to operate automotive trains over the Christmas and New Year’s holidays. However, due to lighter volumes of traffic and possible train consolidations, traffic that originates or arrives at destination Monday, December 22, through Tuesday, January 6, may experience extended destination availabilities of up to 72 hours.

Delays may occur on interline traffic if connecting carriers have reduced operations for the holidays.

On Christmas Day and New Year’s Day, there will be no loading or unloading of railcars. Gate activities will vary by facility. Please see the attached matrix for all facility hours during the holiday period.

SA 12-11-08 Christmas-New Year's Auto Hub Hours.pdf

Please contact your BNSF Automotive Marketing or Customer Support Representative if you anticipate critical service requirements over the holidays.

For interactive tracing 365 days per year, please use BNSF’s Web Tracing at by logging in with your user name and password, then selecting the “Equipment Tracing” section. For service issues, please call 1-888-428-2673, option 4, then option 3.

Customer Support will maintain a limited staff on Christmas Eve and News Year’s Eve until 6:00 p.m. Normal coverage will resume at 6:00 a.m. on the Friday following each holiday.

Shipping instructions must be submitted via EDI or by using the BNSF Shipping Instructions web tool at Faxed shipping instructions are not accepted. A limited staff at the BNSF Revenue and Pre-Rate Waybilling Center will be available during the holidays for assistance with customer shipping instructions. Please call 1-888-428-2673, option 3, 2, 3, for assistance.

If you have any questions, please send an email to