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To: BNSF Direct Customers
11/17/2008

BNSF Direct 2008 Thanksgiving Operating Plan

HOLIDAY OBSERVANCE
This year, the Thanksgiving holiday will be observed on Thursday, November 27, and Friday, November 28.

TRAIN SERVICE
Intermodal trains as identified on the attached Thanksgiving schedules will continue to operate over the holiday.

SA 11-17-08_Thanksgiving Direct Schedules.pdf

Look for the words “Holiday Impact” to see the effects of the holiday on BNSF train service. “Holiday Impact” indicates that a particular cut-off will not be available for the day indicated. Please note the anticipated impact to the schedules has been identified; however, additional adjustments to the attached plan may occur.

INTERLINE TRAFFIC
Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

INTERMODAL FACILITY OPERATIONS
Please see the attached matrix for all hub hours during the holiday period.

SA 11-18-08_Thanksgiving Holiday - Intermodal Hub Hours.pdf

CUSTOMER SUPPORT
For interactive tracing 365 days per year, please use BNSF’s Web Tracing at www.bnsf.com by logging in with your user name and password, then selecting the “Equipment Tracing” section. For service issues, please call 1-888-428-2673, option 4, then option 3.

Customer Support will provide normal weekend coverage. We will have a limited staff available to take calls on Thanksgiving Day and on Friday, November 28.

STORAGE
The Storage Department will maintain limited staffing for 24 hours on Thursday, November 27, and Friday, November 28, and will be staffed as usual on the weekend.

Thanksgiving and Friday, November 28, are U.S. holidays as outlined in the BNSF Intermodal Rules and Policies Guide and the BNSF Equipment Interchange Agreement. Below are storage rules applicable to holidays.

Storage free time is the amount of time allowed for a vehicle to be left at a BNSF facility once notification has been given that the vehicle is available for pickup or delivery. If the Thanksgiving holiday or the Friday after falls during the vehicle free time, the holidays will not be included in the calculation of storage charges. If notification is made on Thanksgiving Day or on Friday, November 28, the day of notification will roll to Saturday, November 29.

BNSF strongly encourages equipment pickup at facilities throughout the holiday period. Continual operations and pickups will alleviate congestion and avoid additional charges. If you have questions regarding storage, call our toll-free number, 1-888-428-2673.


If you have any questions, please send an email to Customer.Notifications@bnsf.com