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To: BNSF Intermodal Customers and BNSF Equipment Interchange Contract Holders

BNSF 2006 Memorial Day Holiday Intermodal Operating Plan

    Holiday Observance
    This year the Memorial Day holiday will be observed on Monday, May 29. Below is a summary of the planned operational changes and other helpful information applicable to the upcoming Memorial Day holiday.

    Train Service
    BNSF will continue to operate Intermodal trains over the Memorial Day holiday. Due to lighter volumes of traffic and possible train consolidations, traffic originating on Saturday, May 27 through noon on Tuesday, May 30 may experience extended destination availabilities of up to 24 hours.

    For daily updates, please call our toll-free, listen-only hotline at 1-888-428-2673, option 6. Please contact your BNSF Intermodal Marketing or Customer Support Representative if you anticipate critical service requirements over the holiday.

    Interline Traffic
    Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

    Intermodal Facility Operations
    Please see the attached matrix for all hub hours during the holiday period.

    Customer Support and Shipment Tracing
    Customer Support will provide normal weekend coverage. We will have a limited staff available to take calls on Monday, May 29. For assistance, please call 1-888-428-2673, option 2.

    For interactive tracing 365 days per year, please call 1-888-428-2673, option 1, or try BNSF's Web Tracing at in the "Equipment Tracing" section.

    Intermodal Equipment Ordering (IEO) System
    Reservations for rail-controlled equipment may be placed online seven days per week by going to and registering for the intermodal equipment ordering system. If you have questions regarding equipment orders or the reservation process, please call 1-888-428-2673, option 4.

    Shipping Instructions
    Assistance with shipping instructions at the BNSF Revenue Pre-Rate and Waybilling Center is available 24 hours per day, 365 days per year. Please call 1-888-428-2673, option 5-1 for assistance.

    Storage and Detention
    The Storage and Detention Department will maintain limited staffing for 24 hours on Monday, May 29, and will be staffed as usual on the weekend.

    Memorial Day is a U.S. holiday as outlined in the BNSF Intermodal Rules and Policies Guide and the BNSF Equipment Interchange Agreement. Below are storage and detention rules applicable to holidays.

    Storage free time is the amount of time allowed for a vehicle to be left at a BNSF facility once notification has been given that the vehicle is available for pickup or delivery. If the Memorial Day holiday falls during the vehicle free time, the holiday will not be included in the calculation of storage charges. If notification is made on Memorial Day, the day of notification will roll to Tuesday, May 30.

    Detention free time is the amount of time allowed for a vehicle to remain at origin or destination for loading or unloading. The Memorial Day holiday is not considered to be a free day once the vehicle has been removed from a BNSF facility.

    NACS charges will be handled as outlined in the "Equipment Charges" section of the NACS Equipment Rules.

    Please arrange for pickup of loads at the ramps as soon as possible after the holiday to avoid congestion and additional charges. If you have questions regarding storage, call our toll-free number, 1-888-428-2673, option 5-3.

    SA 05-15_Memorial Day-IMLHub Hours.xls

If you have any questions, please send an email to