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To: BNSF Automotive Customers
05/08/2013

BNSF Automotive 2013 Memorial Day Operating Plan

HOLIDAY OBSERVANCE
This year the Memorial Day holiday falls on Monday, May 27.

TRAIN SERVICE
BNSF will continue to operate trains over the holiday. Due to lower volumes associated with the holiday weekend, customers may experience delays of up to 24 hours on shipments either originating or arriving destination from Monday, May 27, through Tuesday, May 28.

INTERLINE TRAFFIC
Reduced operations are not expected. BNSF will accept and deliver all regularly scheduled interchanges. Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

AUTOMOTIVE FACILITY OPERATIONS
All Automotive facilities will be open during the holiday.

CUSTOMER SUPPORT
For interactive tracing 365 days per year, please use BNSF’s Web Tracing tool at www.bnsf.com by logging in with your user name and password, then selecting Track Your Shipment. For service issues, please call 888-428-2673 and select option 4, then option 3.

Customer Support will provide normal weekend coverage and will maintain a limited staff on Monday, May 27.

SHIPPING INSTRUCTIONS
Shipping instructions must be submitted via EDI or by using the BNSF Shipping Instructions Web tool at www.bnsf.com. Faxed shipping instructions are not accepted. Assistance with shipping instructions at BNSF Waybill Solutions is available 24 hours a day, 365 days a year. Please call 888-428-2673 and select option 3, option 2 and option 3 for assistance.


If you have any questions, please send an email to Customer.Notifications@bnsf.com