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To: BNSF LTL and Parcel Customers
08/25/2009

BNSF LTL 2009 Labor Day Operating Plan

HOLIDAY OBSERVANCE
This year, the Labor Day holiday will be observed on Monday, September 7.

INTERLINE TRAFFIC
Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

INTERMODAL FACILITY OPERATIONS
Please see the attached matrix for all hub hours during the holiday period.
SA 08-21-09_Labor Day Holiday - Intermodal Hub Hours.pdf

CUSTOMER SUPPORT AND SHIPMENT TRACING
For interactive tracing 365 days per year, please use BNSF's Web Tracing at www.bnsf.com by logging in with your user name and password, then selecting the “Equipment Tracing” section. For service issues, please call 1-888-428-2673, option 4, then option 3.

A limited Customer Support staff will be available on Monday, September 7.

STORAGE
The Storage Department will maintain limited staffing for 24 hours on Monday, September 7.

Labor Day is a U.S. holiday as outlined in the BNSF Intermodal Rules and Policies Guide and the BNSF Equipment Interchange Agreement. Below are storage rules applicable to holidays.

Storage free time is the amount of time allowed for a unit to be left at a BNSF facility once notification has been given that the unit is available for pickup or delivery. If the Labor Day holiday falls during the unit free time, the holiday will not be included in the calculation of storage charges. If notification is made on Labor Day, the day of notification will roll to Tuesday, September 8.


If you have any questions, please send an email to Customer.Notifications@bnsf.com