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To: BNSF Automotive Customers
11/12/2008

BNSF Automotive 2008 Thanksgiving Operating Plan

HOLIDAY OBSERVANCE
This year, the Thanksgiving holiday will be observed on Thursday, November 27, and Friday, November 28.

TRAIN SERVICE
BNSF will continue to operate automotive trains over the Thanksgiving holiday. However, due to lighter volumes of traffic and possible train consolidations, traffic that originates or arrives at destination on Monday, November 24, through Saturday, November 29, may experience extended destination availabilities of up to 48 hours.

INTERLINE TRAFFIC
Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

AUTOMOTIVE FACILITY OPERATIONS
On Thanksgiving Day, facilities will be closed unless business warrants staying open. Please contact your BNSF Automotive Marketing or Customer Support Representative if you anticipate critical service requirements over the holiday.

CUSTOMER SUPPORT
For interactive tracing 365 days per year, please use BNSF’s Web Tracing at www.bnsf.com by logging in with your user name and password, then selecting the “Equipment Tracing” section. For service issues, please call 1-888-428-2673, option 4, then option 3.

Customer Support will provide normal weekend coverage. We will have a limited staff available to take calls on Thanksgiving Day and on Friday, November 28.

SHIPPING INSTRUCTIONS
Shipping instructions must be submitted via EDI or by using the BNSF Shipping Instructions web tool at www.bnsf.com. Faxed shipping instructions are not accepted. A limited staff at the BNSF Revenue and Pre-Rate Waybilling Center will be available during the holiday for assistance with customer shipping instructions. Please call 1-888-428-2673, option 3, 2, 3, for assistance.


If you have any questions, please send an email to Customer.Notifications@bnsf.com