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Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.

Updated Report: Washout near Chillicothe, Illinois

At 3:50 a.m. CT on Thursday, April 18, a track washout was reported near Chillicothe, Illinois, approximately 100 miles west of Chicago, Illinois.

A main track route was opened at 12:10 p.m. 04/19/13. We will continue to provide you with additional information as it becomes available. Customers may experience delays of 24 to 48 hours on shipments moving through this corridor.

Updated shipment information is always available through the secure Rail Central web tool at If you have any questions, please contact BNSF Customer Support at 1-888-428-2673, option 4, option 3.

If you have any questions, please send an email to