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To: BNSF Direct Customers
12/14/2007

BNSF Direct 2007 Christmas and New Year’s Holiday Operating Plan

HOLIDAY OBSERVANCE
This year the Christmas and New Year’s holidays fall on Monday, December 24, Tuesday, December 25, Monday, December 31, 2007, and Tuesday, January 1, 2008.

TRAIN SERVICE
Intermodal trains as identified on the attached Christmas and New Year’s schedules will continue to operate over the holiday.

SA_12-14 Christmas New Years Holiday Plan - Direct Schedules.pdf

Look for the words "Holiday Impact" to see the effects of the holiday on BNSF train service. "Holiday Impact" indicates that a particular cut-off will not be available for the day indicated. Please note that anticipated impact to the schedules has been identified; however, additional adjustments to the attached plan may occur.

INTERLINE TRAFFIC
Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

INTERMODAL FACILITY OPERATIONS
Please see the attached matrix for all hub hours during the holiday period.

SA 12-10_2007 Christmas-New Year's IMDL Hub Hours.xls

CUSTOMER SUPPORT
A limited Customer Support staff will be available to take calls on Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day, and will resume normal coverage on the Wednesday following each holiday. For assistance, please call 1-888-428-2673.

For interactive tracing 365 days per year, please call 1-888-428-2673 or try BNSF's Web Tracing by going to www.bnsf.com, logging in with your user name and password, and selecting the “Trace” section.

STORAGE AND DETENTION
The Storage and Detention Department will maintain limited staffing for 24 hours on Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day.

Christmas and New Year’s are U.S. holidays as outlined in the BNSF Intermodal Rules and Policies Guide and the BNSF Equipment Interchange Agreement. Below are storage and detention rules applicable to holidays.

Storage free time is the amount of time allowed for a vehicle to be left at a BNSF facility once notification has been given that the vehicle is available for pickup or delivery. If the Christmas and New Year’s holidays fall during the vehicle free time, the holiday will not be included in the calculation of storage charges. If notification is made on either Christmas Eve or Christmas Day, the day of notification will roll to Wednesday, December 26. If notification is made on either New Year’s Eve or New Year’s Day, the day of notification will roll to Wednesday, January 2.

Detention free time is the amount of time allowed for a vehicle to remain at origin or destination for loading or unloading. The Christmas and New Year’s holidays are not considered to be free days once the vehicle has been removed from a BNSF facility.

Please arrange for pickup of loads at the ramps as soon as possible to avoid congestion and additional charges. If you have questions regarding storage, call our toll-free number, 888-428-2673.


If you have any questions, please send an email to Customer.Notifications@bnsf.com