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To: All Impacted Customers

Preliminary Report: Washout near Ash Fork, Arizona

At 12:45 a.m. Central Time on Sunday, July 28, 2013 a track washout was reported
approximately 54 miles west of Flagstaff, Arizona. This impacts the normal route between
Phoenix, Arizona and Clovis, New Mexico.

BNSF personnel are on the scene to determine the impact. It is estimated the main
track will be returned to service at 6:00 p.m. Central Time on Sunday, July 28, 2013.

Customers may experience delays of 24 to 48 hours on shipments moving through this
corridor. We will continue to provide you with additional information as it becomes available.

If you have any questions, please send an email to