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To: BNSF LTL and Parcel Customers
11/20/2009

BNSF LTL 2009 Thanksgiving Operating Plan

HOLIDAY OBSERVANCE
This year, the Thanksgiving holiday will be observed on Thursday, November 26, and Friday, November 27.

INTERLINE TRAFFIC
Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

INTERMODAL FACILITY OPERATIONS
Please see the attached matrix for all hub hours during the holiday period.
SA 11-20-09_Thanksgiving Holiday - UPDATED Intermodal Hub Hours.pdf

CUSTOMER SUPPORT AND SHIPMENT TRACING
For interactive tracing, 365 days per year, please use BNSF’s Web Tracing at www.bnsf.com by logging in with your username and password, then selecting the “Equipment Tracing” section. For service issues, please call 1-888-428-2673, options 4, 3.

Customer Support will provide normal weekend coverage. A limited staff will be available on Thanksgiving Day and on Friday, November 27.

STORAGE
The Storage Department will maintain limited staffing for 24 hours on both Thursday, November 26, and Friday, November 27, and will be staffed as usual on the weekend.

Thanksgiving and Friday, November 27, are U.S. holidays as outlined in the BNSF Intermodal Rules and Policies Guide and the BNSF Equipment Interchange Agreement. Below are storage rules applicable to holidays.

Storage free time is the amount of time allowed for a unit to be left at a BNSF facility once notification has been given that the unit is available for pickup or delivery. If the Thanksgiving holiday, or the Friday after falls during the unit free time, the holidays will not be included in the calculation of storage charges. If notification is made on Thanksgiving Day, or on Friday, November 27, the day of notification will roll to Saturday, November 28.

BNSF strongly encourages equipment pickup at facilities throughout the holiday period. Continual operations and pickups will alleviate congestion and avoid additional charges. If you have questions regarding storage, call our toll-free number, 1-888-428-2673, options 3, 3, 2.


If you have any questions, please send an email to Customer.Notifications@bnsf.com