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To: BNSF Intermodal Customers and BNSF Equipment Interchange Contract Holders

BNSF Intermodal 2015 Christmas and New Year's Operating Plan

This year, BNSF will observe the Christmas holiday on Thursday, December 24, and Friday, December 25, and the New Year's holiday on Thursday, December 31, and Friday, January 1.

The number of trains operating on BNSF track is typically lower over the Christmas and New Year's holidays due to reduced freight volume. BNSF's Intermodal 2015 operating plan for the Christmas and New Year's holidays will adjust operations to account for this potential reduction in traffic.

Due to lighter volumes and possible train consolidations, we anticipate that outbound and inbound shipments from Thursday, December 24, through Sunday, January 3, may experience delays of approximately 24 to 48 hours.

Delays may also occur on connecting railroads if carriers have reduced operations for the holiday.

For specific Intermodal Facility hours during the holiday period, click here:

SA 12-09-15 Christmas-NY IML Hub Hours.pdfSA 12-09-15 Christmas-NY IML Hub Hours.pdf

For interactive tracing 365 days a year, please use BNSF's Web Tracing tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673 and select option 4, then option 3.

Customer Support will maintain a limited staff on Christmas Eve and New Year's Eve until 6 p.m. Normal coverage will resume at 6 a.m. on the Saturday following each holiday.

Shipping instructions must be submitted via EDI or by using the BNSF Shipping Instructions Web tool. Faxed shipping instructions are not accepted. Assistance with shipping instructions at BNSF Waybill Solutions is available 24 hours a day, 365 days a year. Please call 888-428-2673 and select option 3, option 2 and option 3 for assistance.

Christmas Eve, Christmas Day, New Year's Eve and New Year's Day are U.S. holidays as outlined in the BNSF Intermodal Rules and Policies Guide and the BNSF Equipment Interchange Agreement. Below are storage rules applicable to holidays.

Storage free time is the amount of time equipment can remain at a BNSF facility without incurring storage charges. Unless otherwise stated, storage free time begins at 12:01 a.m. the day following notification. For notification occurring on a holiday, the notification day is considered the next day. If a holiday falls during free time, the holiday is not included in the calculation of the free time. If notification is made on Christmas Eve or Christmas Day, the day of notification will roll to Saturday, December 26. If notification is made on New Year's Eve or New Year's Day, the day of notification will roll to Saturday, January 2.

BNSF strongly encourages equipment pickup at facilities throughout the holiday period. Continual operations and pickups will alleviate congestion and avoid additional charges. If you have questions regarding storage, call 888-428-2673 and select option 3, option 3 and option 2.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.

If you have any questions, please send an email to