Back Customer Notifications Home

Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
 
To: BNSF Agricultural Products Customers
05/10/2016

BNSF Agricultural Products 2016 Memorial Day Operating Plan

HOLIDAY OBSERVANCE
This year, the Memorial Day holiday falls on Monday, May 30. Memorial Day is not a recognized shuttle holiday.

TRAIN SERVICE
BNSF’s Agricultural Products 2016 Memorial Day operating plan will remain focused on keeping the grain network performing to meet demand. All shuttle and other unit grain trains will operate as normal.

INTERLINE TRAFFIC
Delays may occur on interline traffic if connecting carriers have reduced operations for the holiday.

CUSTOMER SUPPORT
For interactive tracing 365 days a year, please use BNSF’s Web Tracing tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673 and select option 4, then option 3.

Customer Support and Grain Operations will provide normal weekend coverage and will maintain a limited staff on Monday, May 30.

SHIPPING INSTRUCTIONS
To help aid in our planning, so that we can adjust or allocate network resources most effectively for you, we ask that you notify us as soon as possible regarding your freight needs. Shipping instructions must be submitted via EDI or by using the BNSF Shipping Instructions Web tool. Faxed shipping instructions are not accepted. Assistance with shipping instructions at BNSF Waybill Solutions is available 24 hours a day, 365 days a year. Please call 888-428-2673 and select option 3, option 2 and option 3 for assistance.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.


If you have any questions, please send an email to Customer.Notifications@bnsf.com