Back Customer Notifications Home

Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: BNSF Customers

Service Restored on Portion of Southern Transcon in Texas

Both main lines on a key portion of the Southern Transcon, our primary route between Los Angeles and Chicago, through northwest Texas returned to service at 9:45 p.m. CT following a 16-hour outage today. At approximately 5:30 a.m. CT this morning, a fire was reported at a grain elevator near Hereford, TX, which is located on our Hereford Subdivision that runs between Clovis, N.M. and Amarillo, TX. With the fire representing a possible explosion hazard, local officials immediately requested that BNSF stop all rail traffic from moving through the area until deemed safe to resume.

While service has now resumed, customers will continue to experience some residual delays until traffic flows have normalized through the area. Our operations teams have also re-routed some trains to minimize this disruption as much as possible.

If you have questions regarding your shipment(s), please contact BNSF Customer Support at 1-888-428-2673 (select option 4, then option 3).

If you have any questions, please send an email to