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To: BNSF Customers

Track Outage in Northern California Impacting Train Operations

We are experiencing service challenges and delays due to a significant track outage affecting traffic to/from the Pacific Northwest and California. Heavy rain and rapid snow melt from the Sierra Nevada last week caused washouts in multiple areas north and east of Sacramento. While service was restored on our Gateway Subdivision between Klamath Falls, Ore. and Keddie, Calif. last Saturday evening, our primary north-south route between Keddie and other locations in California remains closed.

The Oroville Dam, located along this route, experienced multiple spillway failures earlier this week forcing the mandatory evacuation of nearly 200,000 residents, including several BNSF employees. State and federal officials are engaged in ongoing remediation efforts to prevent major flooding in the area.

With more rain in the forecast and this outage expected to continue for an extended period, BNSF operations teams have implemented procedures to re-route Pacific Northwest-California train flows until further notice. Some trains will now move across the North, through Colorado and utilize the Southern Transcon. Customers tracing their freight may notice nonstandard routings, locations and interchanges. This traffic re-routing could lead to longer overall transit times by several days compared to normal conditions.

If you have questions regarding your shipment(s), please contact BNSF Customer Support at 1-888-428-2673 (select option 4, then option 3). We will continue to provide customers with further updates.

If you have any questions, please send an email to