Back Customer Notifications Home

Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
 
To: BNSF Agricultural Products Customers
12/05/2017

BNSF Agricultural Products 2017-2018 Christmas and New Year’s Operating Plan

SHUTTLE TRAIN SERVICE
This year, BNSF will observe the Christmas holiday on
Sunday, December 24, and Monday, December 25, and the New Year’s holiday on Sunday, December 31, and Monday, January 1, 2018. The BNSF shuttle holidays will be 6 a.m. Sunday, December 24, through 6 a.m. Tuesday, December 26, and 6 a.m. Sunday, December 31, through 6 a.m. Tuesday, January 2.

Christmas Holiday

      Empty Shuttles
      Customers with empty trains arriving at the loading facility after 6 a.m. Sunday, December 24, may elect to move their official spot time to 6 a.m. Tuesday, December 26. During this time frame, trains may be loaded if desired.

      Loaded Shuttles
      Customers with loaded trains arriving at an unload facility after 6 a.m. Sunday, December 24, may elect to move their official spot time to 6 a.m. Tuesday, December 26. During this time frame, trains may be unloaded if desired.

New Year’s Holiday
      Empty Shuttles
      Customers with empty trains arriving at the loading facility after 6 a.m. Sunday, December 31, may elect to move their official spot time to 6 a.m. Tuesday, January 2. During this time frame, trains may be loaded if desired.

      Loaded Shuttles
      Customers with loaded trains arriving at an unload facility after 6 a.m. Sunday, December 31, may elect to move their official spot time to 6 a.m. Tuesday, January 2. During this time frame, trains may be unloaded if desired.

In either case, customers who elect to move their spot time must contact BNSF Grain Operations at least eight hours in advance and advise of their intentions for train, power and crew planning purposes.

There are no allowances beyond the time frames specified. Origination Efficiency Payment (OEP) or Destination Efficiency Payment (DEP) will be lost if customer(s) elect to operate outside of these allowances.

Throughout the holiday period, BNSF will remain focused on keeping the Grain Network performing to meet demand.

CARLOAD TRAIN SERVICE
BNSF’s Carload 2017-2018 Christmas and New Year’s operating plan will remain focused on meeting customers’ expectations while matching operations to any reductions in traffic volumes.

Train service will not be curtailed due to the holidays; however, BNSF plans to minimize the number of yard, local and road-switch assignments at terminals on Monday, December 25, and Monday, January 1, if specifically advised by customers that service will not be needed. Connecting carriers who have reduced operations for the holiday may cause delays on interline traffic.

CUSTOMER SUPPORT
For interactive tracking 365 days a year, please use BNSF’s Tracking tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673 and select option 4, then option 3.

Customer Support and Grain Operations will maintain a limited staff on Christmas Eve and New Year's Eve until 6 p.m. Standard coverage will resume at 6 a.m. on the Tuesday following each holiday.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.

If you have any questions, please send an email to Customer.Notifications@bnsf.com