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Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: BNSF Carload Customers

New Option Added to BNSF’s 888 Phone Number Effective June 30, 2008

To make doing business with BNSF easier, we are streamlining the way customers contact us through our 888-428-2673 phone number. To simplify the calling process, BNSF has made changes to menu choices under Option 4, “Other Customer Support Options” that include the addition of the Merchandise Carload Equipment Inquiries option.

Merchandise Carload Equipment Inquiries

Effective June 30, 2008, the former Merchandise Carload Equipment phone number 800-234-8440 is being eliminated and consolidated into the main BNSF phone number, 888-428-2673, to simplify the calling process. The phone menu will include options for Merchandise Carload Equipment Inquiries, OT5 Approvals and the Certified Unloader Program.

To access the new menu for Merchandise Carload Equipment Inquiries, dial 888-428-2673, option 4, option 4. (Equipment Tracing will continue to be 888-428-2673, option 1.)

These menu changes are designed to give you a consistent calling experience. This should eliminate confusion on what number to dial and reduce customer misdirects, transfers and redials. Our goal is to provide customer-friendly prompts and scripting, resulting in easier overall transactions with BNSF.

If you have questions about the change or how to navigate the BNSF Phone Menu, please contact either Chris Ayers at 817-593-1016 or Jana Sparkman at 817-593-1015.

If you have any questions, please send an email to