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Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: BNSF Carload Customers

Rate Request Process Enhancements

If you have already been using the Carload Shipping Advisor to look up new rates, you have likely benefitted from the convenience of features like the easy type-ahead input form, a complete estimate which includes fuel surcharge rates, pricing documents links and the rail service verification feature.

However, if your rate is not available via the Carload Shipping Advisor, you have the option to submit your rate request via an easy online form. On the Help page, click the request a new rate from our Marketing department link located in the Still can’t find a rate? section to submit your request (screen shot included below).

The Carload Shipping Advisor tool is part of our ongoing effort to streamline our processes to enhance your experience in doing business with us. Look for more new user-friendly tools later this year.

If you have any questions, please send an email to