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To: BNSF Refrigerated Boxcar Customers
07/23/2008

Refrigerated Boxcar Equipment Request Enhancements Effective July 28, 2008

Demand has exceeded BNSF’s supply of refrigerated boxcar equipment for several months now, and given the increased demands for this fleet, we anticipate there may continue to be periods where demand will exceed supply.

In order to better manage customers’ expectations, we have developed a new tool for proactively communicating available loading capacity. By going to www.bnsf.com and using BNSF’s Railcar Equipment Request tool, you can obtain anticipated loading capacity status by week for a five-week rolling period.

Customers who have obtained LOGS for this fleet will not be impacted by this program and will be able to request and obtain railcars per applicable LOGS rules.

With the online report, you will now see the Refrigerated Boxcar weekly anticipated loading capacity status defined as follows:

Capacity Available – Current supply is adequate to meet demand. Capacity is not constrained. (Note: Even though capacity is currently available, this does not guarantee that a specific equipment request will be filled, except for LOGS orders.)

    Capacity Constrained – Current accepted demand exceeds available supply. Equipment requests will continue to be accepted by the system and we will make every attempt to fill those equipment requests, but customers can expect that some requests will not be filled.

    Capacity Sold-Out – Current demand far exceeds available supply. Once this demand threshold is reached, additional equipment requests for that week will not be accepted.

    Effective July 28, 2008, if you attempt to enter an equipment request through bnsf.com for a want-date for which capacity is sold-out, you will be immediately advised of the sold-out condition and your equipment request will not be accepted. If this occurs, you will have the option to:
    1. View Fleet Capacity
    2. Close Window
    By selecting the View Fleet Capacity button, you will have the ability to view future weeks’ capacity.

    To access the Railcar Equipment Request tool, log in to www.bnsf.com, then look for the link under “Ship”. If you do not have a bnsf.com login, you can register by clicking on the “Register/Login Customer” link on the BNSF home page. When registering, please request access by indicating “Railcar Equipment Request Tool” on the More Tools screen.

    Please Note: BNSF reserves the right to reject or reduce equipment requests which, in BNSF’s judgment, cannot be filled due to existing equipment requests, service conditions or available car supply for that loading location being adequate to satisfy historical demand.

    If you have any questions regarding the Railcar Equipment Request tool, please contact BNSF Equipment at
    888-428-2673, option 4, 4.

    If you have any questions, please send an email to Customer.Notifications@bnsf.com