Back Customer Notifications Home

Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: BNSF Crude-by-Rail Customers

Enhancements to the Crude Planning Tool Now Available

At BNSF, we continue to improve our customer tools and services based on your feedback. To make it more helpful and easier to use, we have made the following changes to the Crude Planning Tool:

  • Instead of using estimated time of arrival (ETA) when calculating facility loading and unloading, the Crude Planning Tool now uses Arrival Time Range (ATR). ATR allows you to better track your trains anytime, anywhere – including trains that are offline. ATR also reduces variability in arrival estimates.
  • Shipments now display the BNSF train associated with each set ID.
  • The BNSF train is now visible when exporting shipment information to Microsoft Excel.
  • Loading and unloading times are now visible when exporting shipment information to Microsoft Excel.
  • Enhanced filtering now allows you to easily filter trains by ETA at their designated loading or unloading facility.

This software release also contains corrections to several issues.

If you have any questions regarding the Crude Planning Tool, please contact us at or (817) 867-0021.

Your business is important to us. Thank you for choosing BNSF Railway as your transportation service provider.

If you have any questions, please send an email to