Back Customer Notifications Home

Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
 
To: BNSF Carload Customers
01/08/2010

New Carload Shipment Notifications Coming Soon to bnsf.com

This month BNSF is introducing new and enhanced carload shipment notification options through the Notifications channel inside the secure bnsf.com. Loaders, unloaders, in-care-of (or similar parties) may sign up to receive the below notifications by email, which will inform you of events surrounding your shipments to make it easier for you to manage them. You will also be able to see a recent historical record of the notifications sent to you on the “Recent History” tab.

Notifications Moving from Fax to Email
As mentioned in a bnsf.com Update last fall, BNSF is transitioning carload notifications formerly sent by fax to email. These email notifications will contain the same information as the below fax notifications sent currently:
o RRTHAZ (Reverse Route Hazardous)
o CP Notices (Constructive Placement)
o Arrival Notices – Team Track & Non-Team Track
o Team Track Placement
o Mechanical Detention
o Switch Failure Credits
o Inventory Snapshot
o Not Done Pulls and Spots
o Overload Notices

    Enhancements to Existing Notification – Service Change Notification
    This notification sends an alert when there is a time of day and/or day of week change to local service. Enhancements to this notification type include:
    Changes made to local service will show details of your previous service and what the new service will be.
      New Notification – Embargo/OPSL Awareness Notification
      This new email notification sends an alert when a rail shipment is impacted by an embargo or OPSL note.
      An embargo is a temporary restriction of traffic movement to an area affected by congestion, accumulation or other interference with operations, such as track, bridge or other physical impairments.
      An OPSL note (Open & Pre-pay Station List) is a permanent method of identifying stations, which, due to operational issues, such as clearance, weight, capacity, etc., requires controlled traffic movement.
      Both scenarios may contain a provision for a permit to provide a controlled movement of traffic to the affected destinations.

      Below is a sample of some of the new and existing subscription options:

      Sample CSS2.JPG

      For more information on the different notification types, please see the attached Carload Shipment Notification Descriptions.

      bnsf.com 01-08_New carload notifications - descriptions.pdf

      How Do I Sign Up?
      Customers must be a registered bnsf.com user to receive notices by email or to view the notices online. If you do not currently have a bnsf.com login (ID and password), you are encouraged to register as soon as possible by clicking on the “Register/Login Customer” link at www.bnsf.com.

      Email subscriptions can be found on your secure bnsf.com home page inside the Notifications channel, on the “Monitor Shipments” tab.


      Where can I find more information?
      For help with obtaining a login or with notification subscriptions, please contact BNSF eBusiness Help at 888-428-2673, option 4, 1, or email eBizHelp@bnsf.com.

      For questions about the content of the notices or details about your shipment, please contact BNSF Customer Support at 888-428-2673, option 4, 3.

      Your business is important to us. Thank you for choosing BNSF Railway as your transportation service provider.

      If you have any questions, please send an email to Customer.Notifications@bnsf.com