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To: Affected BNSF Customers

Browser Update Necessary to Access BNSF’s Enhanced Secure Customer Website

In July, BNSF will be upgrading our secure customer website. You will see enhancements that improve ease of use and navigation, including new customization and menu options for further personalization.

To see these new enhancements, and to continue using your secure tools, you will need to update your browser by Sunday, July 24, 2011. Internet Explorer 6 will not be compatible with our site after the upgrade and users may experience functionality issues.

For a full list of known possible errors, please see our Known Issues page.

Supported browsers include Internet Explorer 8, Firefox 3.5, Safari 4 and Google Chrome. As we continue to enhance the secure customer site, you may experience additional issues if you do not update your browser.

You will receive additional information about features and functionality of the new site prior to the upgrade.

For questions or help, please contact BNSF eBusiness Help at 888-428-2673, option 4, 1, or

If you have any questions, please send an email to