Back Customer Notifications Home

Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: BNSF Carload and Intermodal Customers

Now Available: New Shipping Instructions Modifications Tool

The new Shipping Instructions Modifications tool is now available on This tool combines the functionality of the former Waybill Management and Shipping Instructions Modification (Diversions) tools into one online tool. The improved customer interface will make it easier to modify your waybills online.

You will now see the following enhancements inside the Shipping Instructions Modifications tool:

    Quick Search – Simply select your company from the drop down and enter search criteria, such as date range, origin/destination and equipment number. You can then email, export or print your search results.

    Clear Actions – Divert, update, reconsign and void suspended bills easily.

    Activity History – See the last seven days’ activity by Active, Suspended and Errors categories and easily correct, view or delete if needed.

    New Backhaul Mileage (carload only) – When diverting empties, you can now see the estimated backhaul mileage.

The Shipping Instructions Modifications tool may be accessed from inside the secure on your Home tab under the Applications channel, in the Ship section. If you do not have access to the secure, you can register at any time by clicking on the “Register” link in the Customer Login box on the BNSF home page.

For more information on using the Shipping Instructions Modifications tool, please see:

Online Demos
Quick Reference Guide
Frequently Asked Questions (FAQs)

For questions about using the tool, or help obtaining access, please contact BNSF eBusiness Help at 888-428-2673, option 4, 1, or email

Your business is important to us. Thank you for choosing BNSF Railway as your transportation service provider.

If you have any questions, please send an email to