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Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: BNSF Carload Customers

Coming Soon: Customer Dwell Management Tool

We continually strive to provide you with tools that make it easier to monitor your shipments. The new Customer Dwell Management tool will be available in early 2013. This tool will replace the current eDemurrage application with improved functionality and an updated customer interface.

The new Customer Dwell Management tool will:

    Leverage technology to improve the user experience
    Increase the level of customer communication
    Make it easier to monitor and manage your dwell
    Streamline the process for reviewing current equipment status and decisions that impact dwell
    Display current business and historical activity in one location
    Increase visibility to charges and car history
    Improve and simplify billing inquiries

Other features will include expandable/collapsible data, the ability to export data in various formats, and the integration of facility data elements, service schedules and BNSF/customer performance.

We will share more information in another Update closer to launch. For questions about these enhancements or for help obtaining access, please contact BNSF’s Demurrage, Storage and Extended Services team at 888-428-2673 (select options 3, 3 and 3).

Your business is important to us. Thank you for choosing BNSF Railway as your transportation service provider.

If you have any questions, please send an email to