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Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: BNSF Carload and Intermodal Customers

Coming Soon to New Shipping Instructions Modifications Tool

As mentioned earlier this year, BNSF has been working to help you more easily modify your waybills online. The new Shipping Instructions Modifications tool, available Monday, August 16, on, combines the functionality of the former Waybill Management and Shipping Instructions Modification (Diversions) tools into one online tool with an improved customer interface.

You will soon see enhancements in the Shipping Instructions Modifications tool, such as quick search functionality, clearer options, an activity history and estimated backhaul mileage for carload equipment.

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The Shipping Instructions Modifications tool may be accessed from inside the secure on your Home tab under the Applications channel, in the Ship section. If you do not have access to the secure, you can register at any time by clicking on the “Register” link in the Customer Login box on the BNSF home page.

For questions about these enhancements, or obtaining access, please contact BNSF eBusiness Help at 888-428-2673, option 4, 1, or email

Your business is important to us. Thank you for choosing BNSF Railway as your transportation service provider.

If you have any questions, please send an email to