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To: BNSF Refrigerated Boxcar Customers
02/22/2011

Refrigerated Boxcar Equipment Request Enhancements Effective February 22

Demand for BNSF’s Super Refrigerated Boxcar fleet is currently exceeding available supply and given the increased demand for this fleet going forward, we anticipate there may continue to be periods where demand exceeds supply.

In order to better manage customers’ expectations, we are reinstating a process for proactively communicating available loading capacity. By going to www.bnsf.com and using BNSF’s Railcar Equipment Request tool, you can obtain anticipated loading capacity status by week for a five-week rolling period.

Customers who have obtained LOGS for this fleet will not be impacted by this program and will be able to request and obtain cars per applicable LOGS rules.

With the online report, you will now see the Refrigerated Boxcar weekly anticipated loading capacity status defined as follows:

Capacity Available – Current supply is adequate to meet demand. Capacity is not constrained. (Note: Even though capacity is currently available, this does not guarantee that a specific equipment request will be filled, except for LOGS orders.)

    Capacity Constrained – Current accepted demand exceeds available supply. Equipment requests will continue to be accepted by the system and we will make every attempt to fill those equipment requests, but customers can expect that some requests will not be filled.

    Capacity Sold-Out – Current demand far exceeds available supply. Once this demand threshold is reached, additional equipment requests for that week will not be accepted.

    Effective today, Tuesday, February 22, 2011, if you attempt to enter an equipment request through bnsf.com for a want-date where capacity is sold-out, you will be immediately advised of the sold-out condition and your equipment request will not be accepted. If this occurs, you will have the option to:
    1. View Fleet Capacity
    2. Close Window
    By selecting the View Fleet Capacity button, you will have the ability to view future weeks’ capacity.

    To access the Railcar Equipment Request tool, log in to www.bnsf.com, then look for the link under “Ship”. If you do not have access to the secure bnsf.com, you can register at any time by clicking on the “Register” link in the Customer Login box on the BNSF home page. When registering, please request access by indicating “Railcar Equipment Request Tool” on the More Tools screen.

    Please Note: BNSF reserves the right to reject or reduce equipment requests which, in BNSF’s judgment, cannot be filled due to existing equipment requests, service conditions or available car supply for that loading location being adequate to satisfy historical demand.

    If you have any questions regarding the Railcar Equipment Request tool, please contact BNSF Equipment at 888-428-2673, option 4, 4.

    If you have any questions, please send an email to Customer.Notifications@bnsf.com