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To: BNSF Carload Customers

Enhancements to the Switch and Release Tool

BNSF is committed to providing our customers with equipment that's in good working order and ready for shipment. This begins with your assistance by updating us on the current condition of a railcar. Within the newly enhanced Switch and Release Tool (Rail Condition Reporting - RCR), you can now provide more detailed information using a graphical, easy-to-use application. This detailed information will greatly assist us in making the correct repairs to cars that are defective.

With a point and click interface, this enhancement is quick and easy to use. Once you log in on, you can access the RCR under the Ship tab to do the following:

  • Enter defects for BNSF, private and foreign marked cars. (Currently the tool supports covered hoppers and box cars. More fleets coming soon.)
  • Track the defects you have entered or those entered by others in your company.
  • Track the progress of the defects you have entered all the way to our mechanical shop.
  • Reject loaded cars that will go to our mechanical shop once they are released empty or interchanged empty. You can also reject empty cars.
  • Export all the details of your reported defects for further analysis.

For more information on these enhancements to the RCR and how to use them, see the attached documentation.

If you have questions or need help with the RCR, please contact BNSF eBusiness Help at 888-428-2673, option 4, 1, or email

Your business is important to us. Thank you for choosing BNSF as your transportation service provider.

If you have any questions, please send an email to