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To: BNSF Customers

Enhancements to eCargo Tool Now Available

In an ongoing effort to improve the experience of our customers, BNSF has recently improved the eCargo Tool.

Enhancements include the ability to:

  • Upload 25 documents
  • Upload documents up to 20MB in size
  • Upload additional documents after a claim has been filed
  • Search by BNSF claim number and equipment initial/number
For more information on how to use the eCargo Tool, click here to view the eCargo Customer Reference Guide.

You can contact BNSF Cargo Claims at 800-333-4686, Option 2 or email us at

Your business is important to us. Thank you for choosing BNSF Railway as your transportation service provider.

If you have any questions, please send an email to