Back Customer Notifications Home

Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: All BNSF Customers

New Enhancement to Service Advisories: Auto-Generated Impacted Units Report

Beginning Monday, November 17, 2008, customers subscribed to BNSF Service Advisories will see an enhancement to the email notifications that will give more timely information about affected units.

For notifications with impacted units listed, you will see a link at the bottom of the list of units titled “Track these shipments here”. Clicking this link will take you to the My Reports tool in the secured, where a tracing report will be automatically generated based on the impacted units. Please note:
If you are already logged into, after you click the link, you will be taken to the auto-generated report that shows the status of your affected units
If you are not logged into, you will be prompted to log in, then will be taken straight to the auto-generated report

You will then receive the auto-generated report on the impacted units via email every six hours for seven days. My Reports on offers the ability to change the frequency of the reports, as well as the recipients of the notifications.


There will be no change to general Service Advisories that do not list impacted units.

For help with My Reports, please contact BNSF eBusiness at 888-428-2673, option 4, 1, or email

If you do not have a login, you can register by clicking on the “Register/Login Customer” link at

For questions about your affected units, please contact BNSF Customer Support at 888-428-2673, option 4, 3.

If you have any questions, please send an email to