New Enhancement to Service Advisories: Auto-Generated Impacted Units Report
Beginning Monday, November 17, 2008, customers subscribed to BNSF Service Advisories will see an enhancement to the email notifications that will give more timely information about affected units.
For notifications with impacted units listed, you will see a link at the bottom of the list of units titled “Track these shipments here”. Clicking this link will take you to the My Reports tool in the secured bnsf.com, where a tracing report will be automatically generated based on the impacted units. Please note:
· If you are already logged into bnsf.com, after you click the link, you will be taken to the auto-generated report that shows the status of your affected units
· If you are not logged into bnsf.com, you will be prompted to log in, then will be taken straight to the auto-generated report
You will then receive the auto-generated report on the impacted units via email every six hours for seven days. My Reports on bnsf.com offers the ability to change the frequency of the reports, as well as the recipients of the notifications.
There will be no change to general Service Advisories that do not list impacted units.
For help with My Reports, please contact BNSF eBusiness at 888-428-2673, option 4, 1, or email eBizHelp@bnsf.com.
If you do not have a bnsf.com login, you can register by clicking on the “Register/Login Customer” link at www.bnsf.com.
For questions about your affected units, please contact BNSF Customer Support at 888-428-2673, option 4, 3.