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Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: BNSF Carload Customers

Demurrage Invoice and Resolution Notification Now Available on

Beginning today, Tuesday, January 4, 2011, the “Demurrage Invoice/Resolution” notification will be available for subscription in the Notifications channel on Previously, carload customers could subscribe to this notification in the eDemurrage tool. Beginning today, customers can continue to view the notification in the eDemurrage tool, but will manage their subscription with other notification options in the Notifications channel.

What is it?
This notification allows you to request invoices via email instead of the U.S. Postal Service and receive notifications on demurrage issue resolution status. You can set preferences to define the frequency and amount of information received on the emails.

How do I sign up?
Customers must be a registered user to sign up to receive notices by email or to view the notices online. If you do not have access to the secure, you can register at any time by clicking on the “Register” link in the Customer Login box on the BNSF home page.

Email subscriptions can be found on your secure home page inside the Notifications channel.

Where do I go for help?
For questions about these enhancements, or for help obtaining access, please contact BNSF eBusiness Help at 888-428-2673, option 4, 1, or email

For questions about the content of the notices or details about your shipment, please contact BNSF Customer Support at 888-428-2673, option 4, 3.

Your business is important to us. Thank you for choosing BNSF Railway as your transportation service provider.

If you have any questions, please send an email to