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To: BNSF Carload Customers

Now Available on New Rail Central

The new Rail Central is now available on This replaces the My Reports tool with improved functionality and an updated customer interface.

You will now see these enhancements in Rail Central:
See your reports in two view options – Data View and Map View
From either view, see units by location and select for release or diversion
You can also see demurrage, equipment characteristics and history by unit in either view


Other features include expandable/collapsible data, sortable columns, quick filtering and no more pop-up windows. From Rail Central you will continue to have access to the tools you need daily, such as Waybill Info and Trip Plan, and the way you build reports in Rail Central will remain the same as it did in My Reports.

As part of the Rail Central upgrade, the Carload Pipeline Reports tool has been enhanced. In addition to better organization, you will see your actual month-to-date demurrage, information by track and improved, user-friendly terminology. You can release, order or divert cars in a few keystrokes with the streamlined functionality that links to other applications within the report tool.

Rail Central can be accessed from inside the secure on the new Rail Central tab at the top of your screen. If you do not have access to the secure, you can register at any time by clicking on the “Register” link in the Customer Login box on the BNSF home page.

For instructions on how to use the new Rail Central, you can find video tutorials, a Quick Start Guide and Frequently Asked Questions (FAQs) in the “Help” section of the tool.

For questions about Rail Central, or for help obtaining access, please contact BNSF eBusiness Help at 888-428-2673, option 4, 1, or email

Your business is important to us. Thank you for choosing BNSF Railway as your transportation service provider.

If you have any questions, please send an email to