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Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: All BNSF Customers

New Mobile Site and Tools Now Available

Today BNSF launches the new mobile-friendly that provides access to secure customer tools from nearly any smart phone. With the new mobile you can manage your shipments through tracking and tracing while away from your computer.

Mobile-friendly customer tools include:
Unit Trace – Track your shipment on the BNSF network
Switch & Release – Alert BNSF of railcar unloading and pickup availability of empties
Coal Train Tracing – Trace coal trains by mine or utility location
Display Lot Location (DLL) – Drivers and dispatchers can obtain shipment information and location within a BNSF Intermodal facility
Facility Hours and Directions
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To view and use the new mobile site, simply visit from your smart phone Web browser. From there, you can sign in with your login to access the secure tools.

If you do not have access to the secure, you can register at any time.
From your computer – Go to and click on the “Register” link in the Customer Login box.
From your smart phone – Go to the mobile site (, click on “Access full site” at the bottom, then click on the “Register” link in the Customer Login box.

For help with registration or using the new features, contact BNSF eBusiness Help at 888-428-2673, option 4, 1, or

If you have any questions, please send an email to