Back Customer Notifications Home

Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: BNSF Carload and Intermodal Customers

New Look and Functionality for Shipping Instructions Modification Tool Coming Soon to

BNSF is working to help you modify your waybills online easier. The new Shipping Instructions Modification Tool on will combine the functionality of the current Waybill Management and Shipping Instructions Modification (Diversions) tools into one online tool with an improved customer interface.

You will soon see the following enhancements in the Shipping Instructions Modifications tool:

    Quick Search – Simply select your company from the drop down and enter search criteria, such as date range, origin/destination and equipment number. You will then be able to email, export or print your search results.

    Clear Actions – Divert, update, reconsign and void suspended bills easily.

    Activity History – See the last seven days’ activity by Active, Suspended and Errors categories and easily correct, view or delete if needed.

    New Backhaul Mileage (carload only) – When diverting empties, you will see the estimated backhaul mileage.

Once available, the Shipping Instructions Modification tool will be accessed from inside the secure on your Home tab under the Applications channel, in the Ship section. If you do not have access to the secure, you can register at any time by clicking on the “Register/Login Customer” link at

Where can I find more information?
Launch date and additional instructions will be sent in a Update closer to the time of implementation.

For questions about these enhancements, or obtaining access, please contact BNSF eBusiness Help at 888-428-2673, option 4, 1, or email

Your business is important to us. Thank you for choosing BNSF Railway as your transportation service provider.

If you have any questions, please send an email to