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To: BNSF Carload Customers

BNSF Carload Customer Transit Report Tool Now Available at

BNSF is pleased to announce a tool that gives carload customers quick access to transit information on past shipments. Through the Customer Transit Report tool on, you are now able to determine how long it takes, on average, for your shipments to reach their destination.

The Customer Transit Report (CTR) is an intuitive and dynamic Web-based reporting system that allows you to view the average transit time for shipments over the past 13 months by defining the lane shipments were transported in and the period to view (i.e. month, quarter, etc.). Based on the selection, the CTR will show the total number of cars that transported shipments during that time frame and the average time (days or hours) it took to reach the destination.

Features Available

    Average transit time of the BNSF carload supply chain by day of week, date, month and quarter
    Total cars transported during that period and the transit time variability
    Drill-down capability to actual cars transported
    Event detail by car from the opening event (release) until the closing event (actual placement)
    Representation of BNSF and customer time for the actual events that occurred
    Graphical display of the number of cars moved and the average transit time
    Ability to export the reports to Excel
    Online help to guide you through the tool

Let’s say you want to view the average transit time of cars that departed Los Angeles and arrived in Chicago in the second quarter of 2007. The report will display the total number of cars that terminated at Chicago, as well as the average transit time. You can drill down and view the car count and average transit time by month and date within the second quarter. As you drill down to the event detail, you can see where a car may be delayed or the reason for the delay. For example, you may notice that the car was released 36 hours prior to cutoff, which extends the transit time of the supply chain.

To access the tool, log in to, then look for the Customer Transit Report link under the “Manage” section on the Applications tab. If you do not have a login, you can register by clicking on the “Register/Login Customer” link on the BNSF home page.

For more information, click here to view the CTR Customer Reference Guide. If you have any questions regarding the Customer Transit Report tool, please contact eBusiness at 888-428-2673, option 4, 1. 08-21_Customer Transit Report rollout - guide.pdf

If you have any questions, please send an email to