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To: BNSF Carload Customers

Enhancements to the Dirty Car Reporting Tool

BNSF is committed to providing our customers with clean railway cars ready for shipment. Now, new mobile features and other enhancements to our Dirty Car Reporting Tool (DCRT) make it easier to report a dirty car on the spot and even upload photos from your smart phone.

The DCRT is designed to encourage receivers to unload cars completely and make sure they are clean and ready for loading by the next scheduled shipper. Upgrades to the convenient, user-friendly online tool include:

    • Easier access. Now anyone can report a dirty car using our open applications DCRT. Simply log in to and select the “Dirty Car Reporting Tool.
    • Any customer, vendor or BNSF employee who wants to report a dirty car can also upload photographs with their report.
    • New, mobile-friendly functionality allows you to take photographs with any smartphone, then upload them directly from your phone into the DCRT.
    • When rejecting a car, shippers will now find a link to the DCRT in the Switch and Release Application.
    • When a dirty car is reported, the last unloader is assessed a penalty charge to discourage further neglect.

If you have questions or need help with the DCRT, please contact BNSF eBusiness Help at 888-428-2673, option 4, 1, or email

Your business is important to us. Thank you for choosing BNSF as your transportation service provider.

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