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Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: BNSF Customers

Service Update for the week of March 17

We are beginning to see some progress given recent improvements to the fluidity of our network. Week-over-week* key indicators of these improvements include:

  • A 25 percent reduction in trains being held short of their final destination.
  • A 15 percent reduction in loaded cars that are more than four days beyond their trip plan.
  • 72 additional locomotives available – an improvement of 13 percent over the previous week.
  • Improved to Alert Level 2 from Alert Level 3 at our Chicago-area operations – our first improvement to this level in approximately two months.

BNSF also discussed our efforts to improve service this week when Carl Ice was interviewed on CNBC “Riding the Economic Rails” on how the winter weather and our volume growth have impacted the railroad. In 2013, the industry grew by 800,000 units; BNSF handled 50 percent of that growth. He reiterated our dedication to restoring service by saying, “All of our customers are important to us and we work hard to have great service. Our team is focused on improving service for all of our customers.”

The Fort Worth Star-Telegram and Dallas Business Journal published stories on the improving service and emphasized BNSF’s plans to hire 5,000 workers and add 500 new diesel locomotives to its fleet this year as part of a $5 billion investment in the railroad.

We understand that there’s still a lot of work ahead. Rest assured that we remain dedicated to restoring the level of service you expect from us.

Because we know you want to stay informed, we will continue to update you on our service performance and specific service initiatives through our Marketing News updates.

Thank you for choosing BNSF as your freight transportation provider.


Steve Bobb
Executive Vice President and
Chief Marketing Officer

Greg Fox
Executive Vice President, Operations

* March 17, 2014 vs. March 10, 2014.

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