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To: BNSF Customers

Service Update for Thursday, April 17

Across the network we are seeing signs of service improvement, with several indicators suggesting that traffic movement is becoming more fluid. While we continue our efforts to improve service, we are also carefully monitoring spring weather. As record snowfalls begin to melt, there is a potential risk for some flooding. To combat this threat, we have taken proactive measures over the past few years to protect our network against the impact of flooding. These efforts include elevating miles of track by as much as eight feet, and building levees and berms to protect rail lines. In addition, we are currently in the process of positioning machinery and manpower in susceptible areas. These preparations will allow us to quickly handle any weather-related issues during this spring season.

All of these actions reflect BNSF Railway’s commitment to improving our service – a commitment that is reflected in the following key measures of our current performance.

Trains holding:

  • The number of trains holding on the BNSF system declined 22 percent this week and 40 percent since early February, accounting for 63 fewer trains holding due to congestion or lack of a critical resource.

Agricultural products:
  • Past dues improved four percent when compared to last week.* Recent measures have also improved the seven day average velocity of our fertilizer unit trains by 17 percent.
Coal velocity:
  • Velocity for the movement of coal (miles per day) improved two percentage points from last week, driven by a 10 percent improvement in the North Region.
Industrial products:
  • Velocity increased two percent during the past week, while terminal dwell remained relatively flat.

Intermodal and automotive performance:
  • On-time performance improved four percentage points from last week, driven by continued improvement in car velocity and progress toward more typical network balance and traffic flows.
    As always, we welcome your feedback and questions regarding the efforts we are taking to improve service. Thank you for choosing BNSF as your transportation service provider.

    *April 8 –15

    If you have any questions, please send an email to