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To: All BNSF Customers

Service Update for Friday, August 22, 2014

For the week ending August 19, network fluidity statistics were somewhat mixed. Despite these mixed results, BNSF continues to make good progress in key areas.

Here is a look at the key operational performance categories for the week:

Continued good progress in adding locomotives to the fleet was achieved with 11 new locomotives added this week, bringing the year-to-date total to 316. Consequently, locomotive velocity, measured in miles per day (MPD), improved to 249.2 compared to 248.2 in the prior week. Likewise, locomotive dwell was also better by 2.5 percent at 15.5 hours, and locomotives out of service decreased by 1.6 percent compared to last week.

Total volume handled for Week 33 was 198,959 units compared to 199,429 units handled in Week 32. Total trains on the system continued to trend higher with an average of 1,880 total trains on the system for the week, which is five more than the prior week.

Good progress in decreasing the number of past due car orders for agriculture customers also continued. U.S. past due orders are now at 2,609, at an average of 12.9 days late. Likewise, coal customers experienced higher average daily coal deliveries for the week at 744,000 tons, up 30,000 tons delivered compared to the prior week, and nearly 22 percent higher than our baseline week in early February.

Terminal dwell was 28.9 hours for the week ending August 15, which is better by 2 percent, or a half-hour, compared to the prior week.

Car velocity, measured in MPD, was 176.7 for the week ending August 19, down less than one percent from the prior week. Compared to the baseline week in early February, car velocity is up 3.5 percent.

Train velocity was flat compared to the prior week at 14.6 miles per hour.

Trains holding for power increased 10 percent week over week, driven by a 49 percent increase in the South Region caused by weather-related issues in the southwest and previously planned maintenance and capital projects. Nonetheless, compared to our baseline week in early February, trains holding remains down 31.2 percent.

On-time performance decreased slightly this week, falling 1.1 percentage points, but remains nearly 25 percentage points higher than the baseline week in early February.

As always, we thank you for your business and appreciate the opportunity to serve as your transportation service provider. We welcome your feedback and questions.

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