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To: BNSF Customers

Service Update for Friday, April 11

This week BNSF and other Class 1 railroads participated in a hearing held by the Surface Transportation Board in Washington, D.C., to discuss how service issues are affecting certain customers, and to review BNSF's short- and long-term actions to improve velocity and increase capacity for all our customers.

During the hearing, BNSF discussed our recovery efforts, the progress we expect to make in the future, and our commitment to continue keeping our customers informed about our operations and service delivery.

Overall, we continue to see signs of improvement across our network. We have good indications that our traffic movement is becoming more fluid.

Improving overall volumes:

  • In March, we saw higher volumes moving on our system than in January and February. For the weeks ending April 5 and March 29, we delivered our highest weekly volumes of any other sequential two-week period during all of 2014 with more than 400,000 units delivered. To put current deliveries in a broader context, in the first quarter of 2014, there were two weeks when we delivered more than 200,000 units, which is our highest weekly delivery volume since 2007.

    These good results are partially because of improved terminal dwell across all of our regions, which improved 2.6 percent for the week ending April 4 compared to the previous week.

Trains holding:
  • Trains holding, which is a key indicator of congestion on our network, is also beginning to stabilize. This number improved by 23 percent when compared to early February, when we experienced our most challenging operational issues. We continue working to improve the number of trains being held short of their destination due to lack of a critical resources.

    Everyone at BNSF understands the importance and urgency of improving service for our customers. We remain committed to doing all that we can to serve you now and in the future, and we appreciate the partnership that exists between us. We welcome your feedback or questions about the efforts we are taking to improve service.

If you have any questions, please send an email to