Back Customer Notifications Home

Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: All Impacted Customers

Update Report: Derailment near Brainerd, Minnesota

As stated in the Service Advisory issued July 10, Coal train C-SCMSUC0-09 derailed near Brainerd, Minnesota. This location is approximately 30 miles east of Staples, Minnesota.

The main track is estimated to return to service at 6:00 a.m. on Tuesday, July 12. Reroutes are being established in order to minimize impact to our customers. BNSF will continue to provide you with additional information as it becomes available. Customers may experience delays of 24 to 36 hours on shipments moving through this area.

Updated shipment information is available through the secure Rail Central web tool at If you have any questions, please contact BNSF Customer Support at 1-888-428-2673, option 4, option 3.

If you have any questions, please send an email to