Back Customer Notifications Home

Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: BNSF Intermodal Customers and UIIA Motor Carrier Members

New Checkpoint Processes at Los Angeles, Calif., Beginning February 29, 2012

On Wednesday, February 29, 2012, BNSF will implement a new in-gate and out-gate checkpoint process at the Los Angeles, Calif., intermodal facility. This process is currently in place at other BNSF facilities and improves gate throughput and speeds up driver time into and out of the facility.

New Process Overview
The Los Angeles facility has been equipped with optical character recognition (OCR), a technology that uses video cameras to automatically identify container, trailer and chassis prefixes and numbers. The video cameras also create images of the container, trailer and chassis to record the equipment’s condition at interchange to or from the driver.

What is the new process at the gate system kiosk?

  • Drivers enter their driver’s license/identification number into the kiosk.
  • Drivers must provide a fingerprint scan to validate their identity (biometrics).
  • The kiosk requests additional information to complete the transaction.
Drivers will need to register ahead of time per the instructions below.

In addition, the offsite lots 8, 9, 10 and 11 will have gate system kiosks.

Registration Requirements
We appreciate that virtually all of our local customers have already registered. If drivers have not registered, registration can now be completed on-site at the Driver Assistance Building (DAB) in lot 3, 24 hours a day, seven days a week. Drivers who have registered at another one of BNSF’s intermodal facilities do not need to reregister at this facility.

Additional Information
All other normal requirements for entry will remain the same. EDI (Electronic Data Interchange) billing must be in place before loads and empties will be accepted. Bobtail entry and exit will follow the same process and requirements for driver identification. Please see the map for more information.

FAC 02-28_Los Angeles AGS launch - map.pdf

To obtain shipment information or to verify whether BNSF has received billing information, contact BNSF Dispatch & Driver Support at 888-428-2673 and select option 1, then option 2.

If you have any additional questions, please contact BNSF customer support at 888-428-2673 and select option 4, then option 3. Your business is important to us. Thank you for choosing BNSF as your transportation service provider.

If you have any questions, please send an email to