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Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
To: BNSF Customers

BNSF Reducing Houston (Pearland) Intermodal and Automotive Operations Due to Hurricane Harvey

As previously communicated, Hurricane Harvey is anticipated to make landfall later tonight. In anticipation of and preparation for excessive winds and rainfall, BNSF will maintain but reduce operations at its Houston (Pearland) Intermodal and Automotive Facilities at 6:00 p.m. Central Time today, Friday, August 25. Normal operations will resume as quickly as conditions allow.

If you or your dray carriers require assistance with critical shipments during this period, please contact BNSF Customer Support at 1-888-428-2673 option 4, option 3 and we will advise Houston based personnel that can take steps to assist.

We will continue to provide you with updates including notice of facility operations returning to normal.

If you have any questions, please send an email to