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To: BNSF Coal Customers

Demurrage Charges for Coal Receiving Locations Effective November 1, 2009

In a Marketing News on April 22, 2009, BNSF announced new enhancements to our train management system that more accurately capture train movement events in and around your receiving location. Beginning in May, you may have received a customized report of your facility’s arrival (spot) and release times to help monitor time at destinations to improve the flow of the Coal network.

The time allowed for unloading Coal unit trains at destination, or “Free Time”, is governed by specific contract provisions or by tariff rules to ensure locomotives and railcars turn as contemplated by the agreement. Effective Sunday, November 1, 2009, BNSF will begin billing, in accordance with the terms of the agreement(s), for unit train delays occurring at destination, for shipments terminating November 1, 2009, and going forward.

Actively manage and review through eDemurrage
Customers can actively manage and review their time, and pay or dispute associated charges, through our online eDemurrage tool in the secure

If you do not have a login, you can register by clicking on the “Register/Login Customer” link at
After logging in, to request access to eDemurrage, look under the tab “User Information” on the left-hand side for the “Request Access to more applications” link.
Under the “Manage” section, select “eDemurrage”. From the eDemurrage page, check “I would like to be set up to use this application.” Also check “Please have someone call me at:” for help from the BNSF eBusiness team, and click “Submit.”
After access is granted, you will then see eDemurrage inside under “Applications”.

    For help with applications, please contact BNSF eBusiness at 888-428-2673, option 4, option 1. Questions regarding your charges can be directed to Becky Adams, Demurrage, Storage and Extended Services, at 817-593-1096 or If you have any other questions regarding our destination monitoring program, please contact your BNSF Marketing Representative.

    Your business is important to us. Thank you for choosing BNSF as your transportation service provider.

    If you have any questions, please send an email to