Customer Notifications
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Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.

Marketing News
11/27/18 - Reminder: Customer Support Email Address Change Beginning December 17, 2018
11/20/18 - Customer Support Email Address Change Effective December 17, 2018
02/07/18 - Equipment Support Phone Option Changes Effective February 14, 2018
12/08/17 - Lumber/Panel LOGs Rollover and Auction Beginning January 15, 2018
06/01/17 - New Federal Hazardous Material Emergency Contact Requirements Effective July 5, 2017
  Service Advisories
11/11/18 - Update Report: Wildfires on the UP Canyon Subdivision
11/10/18 - Initial Report: Wildfires on the UP Canyon Subdivision
11/10/18 - Final Report: Train derailment(s) on the San Bernardino Subdivision
11/02/18 - BNSF Coal: 2018 Thanksgiving Operating Plan
10/10/18 - Initial Report: Flooding on the Hannibal Subdivision (W. Quincy, MO)

All Coal Marketing News
 
All Coal Service Advisories

Pricing UpdatesSecured section
11/27/18 - BNSF Coal Fuel Surcharges for January 2019
11/15/18 - BNSF 90020: Empty Equipment, Locomotives and Passenger Car Price Adjustments Effective January 1, 2019
10/30/18 - BNSF Coal Fuel Surcharges for December 2018
09/25/18 - BNSF Coal Fuel Surcharges for November 2018
08/28/18 - BNSF Coal Fuel Surcharges for October 2018
 

All Coal Pricing Updates
 

Facility Updates
10/21/11 - Reminder: Road Closures Near BNSF’s Seattle International Gateway Today through October 31
09/23/11 - Road Closures Near BNSF’s Seattle International Gateway October 21-31
  BNSF.com Updates
09/28/17 - BNSF to Launch Enhanced Security for Customer Portal on October 14
07/25/17 - BNSF to Launch Modernized Customer Portal on August 6
04/17/17 - BNSF Railway to Launch Redesigned BNSF.com
07/27/15 - Enhancements to the Switch and Release Tool
07/25/14 - Enhancements to bnsf.com Web Tools - Carload Shipment Status

All Coal Facility Updates
 
All Coal BNSF.com Updates

Customer Letters
11/30/18 - Network Update for Friday, November 30, 2018
11/16/18 - Network Update for Friday, November 16, 2018
11/09/18 - Network Update for Friday, November 9, 2018
10/26/18 - Network Update for Friday, October 26, 2018
10/12/18 - Network Update for Friday, October 12, 2018
  Track Maintenance
CP 11/11 to 11/17

All Coal Customer Letters
   


If you have any questions, please send an email to Customer.Notifications@bnsf.com