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To: BNSF Carload Customers

Reminder: Customer Support Email Address Change Beginning December 17, 2018

In our ongoing efforts to streamline communications and improve the customer experience, BNSF Customer Support is de-activating the following email boxes and replacing with one overall Carload email address:

Beginning December 17, 2018, emails related to Carload Service issue requests should be sent to the new SHIPCARLOAD@BNSF.COM email address. Please continue to use your existing email box until that date.

To expedite your request, please put the equipment car initial and number in the SUBJECT line at the beginning of the subject.

If your issue is urgent, or arises on a weekend, please contact BNSF Customer Support at 888-428-2673. When calling, please have your equipment initial and number or your case number ready.

Your business is important to us. Thank you again for choosing BNSF as your transportation service provider.

If you have any questions, please send an email to