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To: BNSF Agricultural Products Customers
11/05/2018

BNSF Agricultural Products: 2018 Thanksgiving Operating Plan

SHUTTLE TRAIN SERVICE
This year, BNSF will observe the Thanksgiving holiday on Thursday, November 22 and Friday, November 23. Thanksgiving Day is a shuttle holiday.

Empty Shuttles
Customers with empty trains arriving at the loading facility after 12 p.m. Wednesday, November 21, may elect to move their official spot time to 6 a.m. Friday, November 23. During this time frame, trains may be loaded if desired.

Loaded Shuttles
Customers with loaded trains arriving at an unload facility after 6 p.m. Wednesday, November 21, may elect to move their official spot time to 6 a.m. Friday, November 23. During this time frame, trains may be unloaded if desired.

In either case, customers who elect to move their spot time must contact BNSF Grain Operations at least eight hours in advance and advise of their intentions for train, power and crew planning purposes.

There is no allowance for the Friday after Thanksgiving. Origination Efficiency Payment (OEP) or Destination Efficiency Payment (DEP) will be lost if customer(s) elect to operate outside of these allowances.

Throughout the holiday weekend, BNSF will remain focused on keeping the Grain Network performing to meet demand.

CARLOAD TRAIN SERVICE
BNSF’s Carload 2018 Thanksgiving operating plan will remain focused on meeting customers’ expectations while matching operations to any reductions in traffic volumes.

Train service will not be curtailed due to the Thanksgiving holiday; however, BNSF plans to minimize the number of yard, local and road-switch assignments at terminals on Thursday, November 22, if specifically advised by customers that service will not be needed. Connecting carriers who have reduced operations for the holiday may cause delays on interline traffic.

CUSTOMER SUPPORT
For interactive tracking 365 days a year, please use BNSF’s Tracking tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673.

Customer Support and Grain Operations will provide normal weekend coverage and will maintain a limited staff on Thanksgiving Day and Friday, November 23.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.


If you have any questions, please send an email to Customer.Notifications@bnsf.com